Privacy Policy

Last updated: 9 May 2026

This Privacy Policy describes how The Aetherwave (“we,” “us,” “our”) collects, uses, and shares your personal information when you visit, use, or make a purchase from https://theaetherwave.com (the “Site”).

1. Information We Collect

Information you provide: name, billing and shipping address, email, phone number, payment information, and account credentials.
Order information: products purchased, order history, communications with customer service.
Automatically collected: IP address, browser type, device identifiers, pages viewed, referring URLs, and cookies (see Section 5).
Marketing preferences: if you subscribe to emails or SMS, we collect your contact info and engagement data.

2. How We Use Your Information

To process orders, payments, production, shipping, and returns.
To create and manage your account.
To communicate with you about orders, updates, and (with consent) marketing.
To improve the Site, products, and customer experience.
To detect, prevent, and address fraud or abuse.
To comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We share information only as needed with:

Production and fulfillment partners (such as Printify and its associated print providers) who manufacture and ship orders on our behalf.
Payment processors who handle transactions.
Service providers who help us run the Site (hosting, email/SMS platforms, analytics, customer support tools).
Legal authorities when required by law or to protect our rights.
Business transfers in connection with a merger, acquisition, or sale of assets.

4. Payment Processing

Payments are handled by third-party processors. We do not store full payment card numbers on our servers. Your payment data is governed by the privacy policies of the relevant processor.

5. Cookies & Tracking

We use cookies and similar technologies to operate the Site, remember your preferences, analyze traffic, and (where applicable) serve relevant ads. See our Cookie Policy for details and how to manage your settings.

6. Your Rights

Depending on where you live, you may have the right to:

Access, correct, or delete your personal information.
Object to or restrict certain processing.
Withdraw consent for marketing at any time.
Request data portability.
Lodge a complaint with a data protection authority.

European Union / United Kingdom (GDPR): our legal bases for processing include contract performance, consent, legal obligation, and legitimate interests.

California (CCPA/CPRA): you have the right to know what personal information we collect, request deletion, and opt out of any “sale” or “sharing” of personal information. We do not sell your personal information.

To exercise any right, contact us at support@theaetherwave.com.

7. Data Retention

We keep your information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is 100% secure.

9. Children’s Privacy

The Site is not directed to children under 16, and we do not knowingly collect information from them. If we learn we have done so, we will delete it.

10. International Transfers

The Aetherwave operates from Namibia and uses production, payment, and hosting partners located in other countries (including the United States and the European Union). When you place an order, your information may be transferred to and processed outside Namibia in countries with different data protection laws. By using the Site, you consent to such transfers.

11. Changes to This Policy

We may update this Privacy Policy. The “Last updated” date above will reflect any changes. Material changes will be communicated through the Site or by email.

12. Contact

The Aetherwave
823 Otjinjange Street
Cimbebasia, Windhoek
Namibia
Email: support@theaetherwave.com